Employment

In MOHURE we are looking for a Junior IT Engineer for an important multinational company that has just been established in Alicante.

The Jr. IT Engineer selected will work closely with a team of system administrators around the world to keep our users as productive as possible by maintaining our infrastructure and supporting our (remote) end users. As a Jr. IT Engineer you are the first point of contact for our (executive) team in Alicante and our end users in EMEA.

Key responsabilities:

• Providing 1st & 2nd line local onsite Desktop support on Windows10 and MacO3
• Providing 1st & 2nd line remote support on windows10 and MacOS for (remote) users across the EMEA Region.
• Analyzing incidents and/or requests for 2nd&3rd Line support.
• Administration of 1st line tickets in BMC Remedyforce Helpdesk system.
• Setting up new desks, screens, phones, wiring etc.
• Imaging of new clients and installing local software.
• Patching of LAN cables for switch/LAN connectivity
• Connecting network devices, such as switches, access points and other network devices.
• Trouble shooting and testing local network and connectivity.
• Ordering local Hardware and Providing equipment to end users
• Registration of assets in CMDB
• Supporting of Mobile devices (android and iPhone)
• Assisting 2nd&3rd line System Administrators in Daily tasks.
• AD administrating tasks, such as new users setup, security groups and AD housekeeping.
• Work closely with our technology vendor-partners that supply our technology and/or provide additional support, in the resolution of break/fix issues.
• Creation of documentation and instructions.
• Provide after business hours support when needed

Required Skills & Experience:

• Experience working within multidiscipline international team.
• Knowledge of operating systems, infrastructure components, networking, voice
• Experience with ITSM tool to manage incidents, requests, and change management according ITIL processes.
• Systems thinking with excellent analytical skills applied alongside technical skills to identify, triage, troubleshoot and diagnose solutions.
• Work independently as well as a part of cross-functional team to deliver timely results.
• Prioritize multiple tasks in fast-paced work environment, is a high-achiever and self-motivating
• Analytical and problem-solving skills with excellent oral and written communication skills in English
• Able to work under pressure and stress during high impact problems or outages.

Technical Skills

• Experience with Windows10, MacOS.
• Experience with common Microsoft applications.
• Experience with Active Directory
• Experience with common network principals
• Must have existing knowledge and experience in troubleshooting and interpreting problems associated in the above areas and/or able to comprehend to escalate issues to other technical team members or 3rd party providers.

Education Requirements

• IT support/system administrator relevant education.

Experience Required

• Can bring a strong background in 1st line support and have experience in in system administration

Desired Skills & Experience

• Experience with Linux
• Experience with MS SQL/PostGreSQL
• Experience with BMC Remedyforce
• SharePoint online